I’m a lucky woman. I was born and raised in a small town in Northwestern Ontario at a time when career options were somewhat limited for women. Or more specifically, my vision for what I could be when I grew up was myopic. Salesgirl. Secretary. Teacher. Nurse. Wife. Mother. It was a time of women’s liberation and world transformation but we lagged behind in our town of early snows and sweltering summers. From that list, I chose Teacher, Secondary Level, with specialization in English and History. An honorable profession, but not for me, at least not back then.

Secretly, I had bigger dreams than the classroom could contain. Write novels. Tell stories. Spend my days in the presence of creative, imaginative and artistic folks. And oddly enough, to carry a satchel-style briefcase made of brown leather to work every day.

Through a series of fortunate events, that spanned the better part of a decade, I landed a job as a Junior Copywriter in a mid-sized boutique agency in Toronto. Thus began a career I never dreamed of but as it turns out was tailor-made for me.

Fast forward two decades to the West Coast to a small boutique agency nestled in the countryside where fields of green are dotted with sheep, horses, chickens and goats. It is here that I have found my place amongst some of the most talented and creative minds in Canada. It is here that I bring my heart for service, my teacher’s sensibility and a mother’s compassion and love.

I am a Production Manager.

I have had tons of on-the-job training and learning over the years. But so much of what I do professionally, and the way I work, my modus operandi, comes from my personal life and core values. There are so many, I could write a book, but here are a dozen things I’d like to share with you, in no particular order.

1. Be kind and compassionate. Treat people the way you would like to be treated. The old adage is true. Imagine yourself in their shoes. Walk a mile in their moccasins or mukluks or Manolos. Seek understanding. Express genuine concern. Cultivate a magnanimous spirit.
2. Treat everyone the same, from the courier to the CEO. Everyone is important and has value. Everyone has a meaningful role to play in your business. Be respectful and appreciative of what each person brings to the table, regardless of their title or station in life.
3. See the good in everyone. It’s there. Truth is, you may have to dig deep to see it in some. While others it sits on the surface like a shiny penny. You have the power to bring out the best in everyone. But first you have to see it.
4. Be generous with your praise. If someone says or does something you think is terrific or wonderful, remarkable or just plain nice, acknowledge it. Don’t be stingy in this area. Don’t withhold. Let your colleagues, associates and suppliers know how much you appreciate them and the work they do. Take pleasure in the accomplishments of others.
5. Think of different ways to do things. Be innovative and creative in your approach to everything. This will add freshness to your daily routine. Be a Curious George. Say, “yes” to new opportunities and challenges, even if they scare you. Zig when everyone else is zagging.
6. Have impeccable manners. There is no excuse for rudeness. Anywhere. Anytime. Treat everyone respectfully and politely. Please and thank you go a long way.
7. Fear not and take risk. Fear kills creativity and it’s paralyzing. It’s that simple. Kick it to the curb every time it enters your heart, mind or spirit. Go out on a limb and extend yourself beyond your comfort zone. Don’t listen to the naysayers or the negative noise around you. Listen to the small quiet voice within that cheers you on and propels you to greater accomplishments. And if fear or insecurity does creep in, work with the confidence, faith and belief that others have in you. Remember why you were hired in the first place.
8. Be of service and helpful. Look for all the ways you can make someone else’s job easier and more meaningful. Lighten their load. Lift their spirits. Be someone who can be counted on, trusted, relied upon, and the wind beneath the wings. The supporting actors always have the most interesting parts. Remember that.
9. Be smart not a smart aleck. Be humble and gracious. Let your talent and brilliance speak for itself. It isn’t necessary to flaunt your credentials. There’s no need to show off or grandstand. Park your ego and let others shine. When you do, it’s remarkable how smart and wise your colleagues will find you.
10. Extend grace in order to receive grace. We all make mistakes, for we are only human after all. First and foremost, be forgiving when someone makes a mistake, especially on your watch. Accept that things often go awry. Turn out wrong with disappointing results. Understand that unfortunate things happen, even with the best intentions, the best efforts, the best people on the project. Resist the urge to point fingers, assign blame or throw someone under the bus. Trust me, in situations like this, the people involved feel badly enough. Scolding an adult like you would a five-year old child is demoralizing and doesn’t accomplish anything. Nor does it move the conversation in the direction it needs to go.
11. Recover quickly from mistakes. It’s not the end of the world. You’ll survive. This too shall pass. But first, own it and then move swiftly to repair things. And know this, in the end it’s not the mistake that anyone remembers but how it was dealt with. A bad resolution leaves a bitter taste that lingers in the air. Gather all your resources to help you to fix things. Remember, you are not alone. Most things that go wrong involve several people, all of whom could have prevented it from happening at some point along the process. So rally your troops. Fix it, extend your sincere apologies, learn from the experience, stop beating yourself up. And move on.
12. Go for a walk at lunch. Take a break. Get out of the office or studio or plant or store, or wherever you spend your day. Leave. I go for a walk every day because that’s what I like to do. I love being outdoors, regardless of the weather or time of year. Walking changes my perspective and opens the window to more mindful ways of working. Helps me to see things differently, more clearly. Unclogs my brain, and possibly my arteries. It eases the stress, fosters problem solving, inspiration and new ideas. I often take an idea for a walk to see if it “has legs” or needs to be tossed. After twenty minutes on the road, I usually know. If walking isn’t your thing, then find something that is. But most importantly, remove yourself from the building. Make this a daily habit. It’s one of the healthiest and most productive things you can do in your day. It’s one of the keys to long-lasting and enduring success.